By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact one of our customer service advisors at info@lacasadeisigari.com before placing your order.

These Terms and Conditions and your use of our website are governed by Italian law and you agree to submit to the non-exclusive jurisdiction of the Italian court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within Italy and under Italian law. Whilst we are happy to consider requests for products and enquiries from outside Italy, we give no warranty, express or imply, that the use of this website or the placing of any order through this website from outside Italy complies with any applicable non-Italian laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

A Contract between the customer and La Casa Dei Sigari for the sale of our products will only exist once an order has been accepted, processed and despatched. This does not affect your statutory rights.

Prices and availability of goods is subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen – please refer to our returns policy, (link to returns policy) below. A delivery charge will be added to your order value where appropriate, please see delivery times and charges.

Information on USA Shipments
We would like to apologise to all our customers in the United States of America. Due to new rules imposed by our credit card acquirer, we will no longer be able to accept credit card payments for Tobacco or Cigars on this site.

We appreciate you customers but we have to abide by rules set by credit card companies. If you would like further information please email us and we will do our best to help you. We will be happy to supply all the other products on this web site as the ruling only applies to the purchase of TOBACCO LEAF PRODUCTS when accepting payment with a CREDIT CARD.

If you would like to get in touch regarding this matter please feel free to do so at info@lacasadeisigari.com

Thank you for your understanding on this matter

Your Right To Cancel
You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.

Returns Policy
If you are not entirely delighted with the products that you have chosen you may return them to us within 1 month of receipt. Some humidors that are made to order cannot be returned for a refund or credit. We will be more than happy to offer you an exchange or, at our option, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging.

We advise customers to check their purchase on receipt of goods and let us know of any issues within 14 days from the delivery date. Please call Customer Service to inform us and retain the original packaging for our inspection to validate your claim. Both the product and the original packaging should be returned within 10 days of receipt along with a written claim stating exactly why the item has been returned. We will not replace either a damaged or faulty item until it has been returned.

Making Returns
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.. To return any products to us, please email us at info@lacasadeisigari.com and we will send you a return address.

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.

Payment and Taxes
All prices are in US Dollars (as it is the main global currency used for international transactions) and DO NOT include VAT and are tax-free. Payment can be made securely using one of the following methods:Money Orders, Western Union, Money Gram, Bitcoins, Apple Pay , Google Pay, PayPal, Cash app also accept cheques, banker’s drafts or electronic bank transfer. All payments are subject to validation checks and where required, authorization by the card issuer. If the issuer of your payment refuses to authorise, we have the right to cancel the order (the client is responsible for any bank or conversion duties).If these are not taken by the client, the sum due will be deducted in product from the order. Please contact us for more details if you have questions concerning any other method of payment

We reserve the right to refuse any payment and/or to impose a payment method.

By placing and confirming an order for any tobacco products on our platform, the client is confirming and consenting to the fact that he/she is of legal age to do so, in their country of residence.

Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

Italy Delivery
Stock permitting, all orders are usually despatched within 24 hours, to arrive with Italy customers within one – five business days. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. Please note we do not despatch any items on a Saturday or Sunday or Public Holidays.

Changes to Special Deliveries Guaranteed

Special delivery items need to be received by 12.00 to ensure same day despatch.

Conformity Of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Disclaimer & Limitations of liability

La Casa Dei Sigari does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, neither La Casa Dei Sigari nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty in Italian law, or under the express terms of the contract, or in negligence (whether on the part of La Casa Dei Sigari or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

La Casa Dei Sigari uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and La Casa Dei Sigari will not be responsible for any errors or omissions or for the results arising from the use of such information.

While La Casa Dei Sigari takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, La Casa Dei Sigari will not be responsible nor liable for your use of any other websites which you may access via links within this website. The Cigar Club does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with La Casa Dei Sigari.

The entire liability of La Casa Dei Sigari under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

La Casa Dei Sigari will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

La Casa Dei Sigari may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of La Casa Dei Sigari.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Copyright and Trademarks
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of La Casa Dei Sigari or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with La Casa Dei Sigari.

Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Contact Us

phone: 03410600018

email: info@lacasadeisigari.com

address: Piazza del Duomo 1, 20123 Milan, Italy